Refund and Returns Policy for ProViewKalistar

Effective Date: December 30, 2024

At ProViewKalistar, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not fully satisfied with your TV purchase, please read the following Refund and Returns Policy to understand your options.

1. Return Eligibility

  • Time Frame for Returns: You may return your purchased TV within 30 days from the date of delivery for a full refund or exchange.
  • Condition of Return: To be eligible for a return, the TV must be in its original, unused condition, and in the original packaging. All accessories, including remotes, manuals, and power cables, must be returned with the product.
  • Defective or Damaged Products: If the TV is defective, damaged, or not as described, you may return it for a full refund or exchange within 30 days. Please contact us immediately at info@proviewkalistar.net or call (601) 373-6096 for assistance in processing a return.

2. Non-Returnable Items

  • Opened or Used Products: TVs that have been opened, used, or damaged by the customer will not be eligible for return unless they are defective.
  • Final Sale Items: Any promotional or clearance items marked as “Final Sale” are non-returnable.

3. How to Return an Item

To initiate a return, please follow these steps:

  1. Contact Us: Email us at info@proviewkalistar.net or call us at (601) 373-6096 to request a return authorization (RMA) number.
  2. Return Shipping: Once your return is authorized, you will receive instructions on how to return the TV. Customers are responsible for the return shipping costs, except in cases where the product is defective or damaged upon arrival.
  3. Repackaging: Ensure the TV is securely packed in its original box with all the original accessories to prevent damage during return shipping.
  4. Refund Processing: Once we receive the returned item and verify its condition, we will process your refund. Refunds will be issued to the original payment method within 7-10 business days.

4. Refunds

  • Full Refund: If the return is approved, a full refund will be issued, excluding any shipping or handling charges, unless the item is defective or damaged.
  • Partial Refund: If the returned item shows signs of use or damage, we may issue a partial refund based on the condition of the product.
  • Refund Time: Refunds may take 7-10 business days to appear on your original payment method, depending on your bank or payment provider.

5. Exchanges

If you wish to exchange a TV for another model, you may follow the return process outlined above and place a new order for the replacement product. Please note that exchange requests are subject to availability and the return policy requirements.

6. Shipping and Handling Fees

  • Return Shipping Fees: The customer is responsible for return shipping fees unless the product was received damaged or defective.
  • Original Shipping Fees: Shipping and handling fees are non-refundable unless the return is due to an error on our part (e.g., damaged or incorrect product).

7. Damaged or Defective Products

If your product arrives damaged or defective, please contact us within 7 days of receiving your order. We will provide a prepaid return shipping label and process your exchange or refund as soon as the damaged or defective unit is returned.

8. Contact Information

For any questions or assistance with your return or refund, please contact us:

Thank you for shopping with ProViewKalistar. We are committed to ensuring your satisfaction and providing you with high-quality products and excellent customer service.